1. Full refund will be acceptable without any reason in 7 days from the day you receive our goods. But we don't accept shipping cost refund. Buyers must pay for the return shipping and the goods must be in original condition for resale. Or, after confirmed the returned package, buyer can change other difference and value-equally products instead, buyer aslo need to bear correlative shipping cost for replacements.
2. For these items which have quality problems caused by passive waste in warranty period(1 year, from the day you sign up the package), we have duty to maintain, repaired and offer some necessary technical supports to fix these problems. For these items need to repair, buyer bear the shipping cost for return, we take responsibility to repair them free and bear the shipping cost to ship them back. The same, new model exchanged are acceptable only this product passive waste problems occurs and cant be solve out or agree by both parties.
3. We are glad to source new items for our customer. Buyer should offer as many as possible details for the new items buyer need to source, including specification, package pictures, functions..., to insure that we get exact items buyer want. We also offer "Item 2" service. But "Item 1" is not available here, for we don't accept refund for these new items.
4. As for these damaged items (including accessories and packages) during transportation, we will ship them back in buyer's next order. We can ship them back alone according to buyer requirements, but buyer bear the shipping cost. If bulks item damaged occur, buyer also has duty to get us necessary documents (Damaged certification, pictures...), so, we can claim from corrective express company.
5. We will consider you have agreed these terms above once you buy from us.
If you get any products quality dispute , please contact us ASAP. Any returns should inform us first. All our products come with a 12 months warranty. This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund, according to above return terms.