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Solution for Huawei B593 WiFi Connectivity Problems

Some Huawei B593 LTE Router users may experience poor Wi-Fi™ performance problem, or cannot connect to the Wi-Fi network with B593, try the following solutions for you.

1Ping your B593 hub

You can use a ping tool to check for response times and the reliability of the connection to the B593. This can help identify connection issues between your computer and the B593. Use the one of the following procedures.

  • Windows XP:
    1. Click Start -> Accessories -> Command Prompt
    2. Type ping 192.168.1.1 and press the Enter key. Your computer executes a ping test and displays the results.
  • Windows Vista/7
    1. Click Start -> Accessories -> Right-click Command Prompt.
    2. Select Run as Administrator.
    3. The command prompt window appears. Type ping 192.168.1.1 and press the Enter key. Your computer executes a ping test and displays the results.
  • Mac OS X
    1. From the taskbar, click Go.
    2. Click Utilities -> Network Utilit -> Ping tab
    3. Type 192.168.1.1, click Ping. Then your computer executes a ping test and displays the results.
Understanding the Ping test results:
Request timed out or No ping replies: This indicates no connection at all to the B593. Check that you're connected to the right Wi-Fi access point, with the correct password, and that you have adequate signal strength.
Packet loss or large latency (time=200ms or higher) in the ping replies can mean poor signal strength or interference is affecting your connection.

2Check your location and surroundings

Wi-Fi signals can be weakened by certain building materials, such as concrete or steel, or disrupted by electronics, such as televisions or stereos.
To ensure that your Wi-Fi signal is not compromised, we recommend that the following objects not be located within 8-10 feet of your Huawei B593:
Televisions, Stereo or Computer Speakers, Cordless Telephones and Stations, Other Routers, Computer Monitors or Tower, Bluetooth Devices, and Microwaves
We recommend that your Huawei B593 be placed on an elevated surface such as a table or shelf in order to maximize the range of your Wi-Fi signal.

3Refresh DHCP settings

Windows XP:
1. Click Start -> Accessories -> Command Prompt.
2. The command prompt window appears. Type ipconfig/release and press the Enter key.
3. In the command prompt window, type ipconfig/renew and press the Enter key.

Windows Vista or Windows 7
1. Start -> Accessories -> Right-click Command Prompt -> Select Run as Administrator.
2. The command prompt window appears. Type ipconfig/release and press the Enter key.
3. In the command prompt window, type ipconfig/renew and press the Enter key.

Mac OS X
1. Taskbar -> Apple icon -> System Preferences -> Network.
2. Select one of the following:
If you are using a wireless connection, select Airport.
If you are using a wired connection, select Ethernet.
3. Click Advanced -> TCP/IP -> Renew DHCP lease.

4Check the Wi-Fi settings

If you cannot connect to Wi-Fi, you can use a network cable to connect to your the Huawei B593 4G LTE Smart Hub.
Connect a network cable from 1 of the LAN ports behind the Smart Hub to your computer.
Launch your web browser.
Type 192.168.1.1 in the address bar and press the Enter key.
Your 4G B593 Web user interface screen displays. Log in using the Admin account. Typically, the password is admin unless you have changed it.
In the left column, select General Settings.
Select WLAN Settings.
Check the following settings:
a. WLAN checkbox is selected
b. Mode is set to 802.11b/g/n
c. Channel is set to Auto
d. 802.11n bandwidth is set to 20/40MHz
e. Rate is set to Auto
f. Transmit power is set to at least 90%
g. Write down the SSID (network name) and the WPA-PSK (network password).
NOTE: You will need these details to connect to the Wi-Fi network.
If you made any changes, click Submit.
The Wi-Fi settings are correct.

 

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